Troubleshoot: bot not appearing

If your chatbot isn't showing up on your website after adding the embed code, don't worry — it's usually one…

If your chatbot isn’t showing up on your website after adding the embed code, don’t worry — it’s usually one of a few common issues. Work through these checks in order.

1. Check the Embed Code Placement

The embed code must be placed right before the closing </body> tag in your website’s HTML. If it’s in the <head> section or inside another element, it may not work correctly.

If you’re using WordPress, add the code via a plugin like “Insert Headers and Footers” or in your theme’s footer section. For Shopify, go to Online Store → Themes → Edit code → theme.liquid and paste before </body>.

2. Clear Your Cache

Website caching is the most common reason a bot doesn’t appear immediately. Your browser or hosting may be serving a cached version of your page.

Browser cache: press Ctrl+Shift+R (or Cmd+Shift+R on Mac) to hard-refresh
Hosting/CDN cache: if you use Cloudflare, WP Rocket, or similar, purge the cache from their dashboard
WordPress cache: if you use a caching plugin, clear all caches and check again

Try opening your site in an incognito/private window — this bypasses all browser caches.

3. Check for Multiple Installations

Make sure the embed code is only added once. Having the code in multiple places (e.g., header AND footer, or via a plugin AND manually) can cause conflicts. Search your page source (Ctrl+U in browser) for your bot ID to check.

4. Check for JavaScript Conflicts

Other scripts on your page might conflict with the chatbot. Open your browser’s developer tools (F12 or right-click → Inspect → Console tab) and look for red error messages. Common issues:

JavaScript errors from other plugins that stop script execution
Content Security Policy (CSP) headers blocking external scripts
Ad blockers or privacy extensions blocking the chatbot script

5. Verify the Bot is Active

Go back to your Dashboard on bot.riin.eu and check that your bot has a green dot (active) next to its name. If not, make sure the bot has been saved with at least a basic flow or AI configuration.

Still Not Working?

If none of the above solves it, contact support at support@riin.eu with your bot ID and website URL, and we’ll help you troubleshoot.