Before you unleash your chatbot on your website visitors, itā€™s crucial to test it thoroughly. This ensures it works as expected and provides a smooth user experience. This guide covers the two best ways to test your bot.

1. Using the Preview Function

The fastest and easiest way to test is directly inside the bot builder. The Preview function lets you interact with your bot in real-time as you build it.

  1. Open the bot you want to test in theĀ Flow BuilderĀ orĀ AI Knowledge Studio.
  2. In the top right corner, click theĀ PreviewĀ button.
  3. A chat window will open, allowing you to have a conversation with your bot just like a real user would.

Use the Preview to:

  • Check for typos and grammatical errors.
  • Ensure conversation flows logically.
  • Verify that buttons lead to the correct paths.
  • Test that variables are being saved and used correctly.

screenshot_here (The Preview button in the top right of the Flow Builder)

To restart a test conversation, simply click the Restart icon at the top of the preview window.

screenshot_here (The chat preview window with the “Restart” button highlighted)

2. Sharing a Direct Test Link

Sometimes you want to test the bot in a clean, full-screen window or get feedback from a colleague without giving them access to your account. For this, you can use a direct shareable link.

  1. From the mainĀ Dashboard, find the bot you want to test.
  2. Click theĀ EmbedĀ button.
  3. In the pop-up window, you will see aĀ Public Share Link. Copy this link.

screenshot_here (The “Embed” pop-up showing the “Public Share Link”)

Anyone with this link can interact with your chatbot in a full-page environment, providing a realistic testing experience. This is the perfect way to get feedback before you go live.

By testing your bot thoroughly with these two methods, you can be confident that you are launching a helpful and professional assistant for your website visitors. šŸŽ‰