This guide helps you plan a button-based chatbot before you start building. A few minutes of planning will save you time and prevent mistakes.
What is a button-based chatbot?
A button-based chatbot guides users using predefined options (buttons).
It is best when:
- You want full control over the conversation
- You have clear, predictable user questions
- You want to avoid wrong or unexpected answers
Before you build, answer these 3 questions
1. What is the main goal of this bot?
Choose one main goal only.
- Answer common questions
- Guide users to the right page
- Collect leads (name, email, message)
- Support existing customers
If your bot tries to do everything, it will confuse users.
2. What should users be able to choose?
Write down 3–5 buttons you want to show.
Good examples:
- Pricing
- How it works
- Contact support
- Book a call
Avoid more than 5 buttons at once.
3. What happens after each button?
For every button, decide what happens next:
- Show information
- Ask a follow-up question
- Send the user to a page
This helps you build clean, logical flows.
Recommended structure
- Welcome message
- Main button menu
- 1–2 follow-up steps per button
- Clear end (contact, link, or next action)
*screenshot_here* (Example of a simple button-based flow)
Common mistakes to avoid
- Too many buttons
- Long text messages
- Asking for too much information
- No clear ending
A simple bot that works is better than a complex bot that confuses users.