Integrations are powerful connections that allow your chatbot to send data to other applications you use. This automates your workflow and saves you time by eliminating manual data entry. This article provides a high-level overview of what integrations are and how they work.

1. What Can Integrations Do?

Integrations allow your chatbot to automatically:

  • Send new leads directly to your CRM (like HubSpot or Salesforce).
  • Add new subscribers to your email marketing list (like Mailchimp or Klaviyo).
  • Send a notification to a Slack channel whenever a new lead is captured.
  • Create a new row in a Google Sheet with the user’s information.

Essentially, any data your chatbot collects can be instantly sent to the tools you already use to run your business.

2. How to Access Integrations

  1. From the main Dashboard, open the bot you want to integrate.
  2. In the bot editor menu, click on Settings.
  3. Navigate to the Integrations tab.

screenshot_here (The Integrations tab within the bot Settings page)

Here you will see a list of available applications you can connect to.

3. Connecting to an Application

While the exact steps vary for each application, the process generally follows this pattern:

  1. Select the application you want to connect to (e.g., Google Sheets).
  2. Authorize the connection. You will be asked to log in to your account for that application and grant permission for the chatbot to send data to it.
  3. Map your data. You will need to tell the integration which chatbot variable should go to which field in the application. For example:
    • Map the {{email}} variable from your bot to the “Email Address” column in your Mailchimp list.
    • Map the {{name}} variable to the “Name” field in your CRM.

screenshot_here (An example of data mapping for a Google Sheets or Mailchimp integration)

4. Available Integrations

Our list of available integrations is always growing. You can see the full list on the Integrations page. If you don’t see an application you use, you can often use a Webhook to create a custom connection.

screenshot_here (The list of available integration logos)

By connecting your chatbot to your other tools, you can create a powerful, automated system for lead generation and customer management. 🎉