This guide walks you through creating your very first chatbot using the bot builder. No technical skills are required.

*screenshot_here* (Dashboard: “Create new bot” button)

Step 1: Create a new bot

  1. Log in to your dashboard.
  2. Click Create new bot.
  3. Give your bot a name (for example: Website Assistant).
  4. Open the bot to access the Flow Builder.

*screenshot_here* (Bot creation: name field and create/save button)

Step 2: Understand the Flow Builder

The Flow Builder is where you design the conversation.

  • Blocks are on the left side
  • The conversation flow is built in the center
  • You connect blocks to control how the chat behaves

You build conversations by dragging blocks onto the canvas and connecting them.

*screenshot_here* (Flow Builder overview: blocks panel + canvas)

Step 3: Add your first message

  1. Drag a Message block onto the canvas.
  2. Write a welcome message, for example:

Hi! 👋 How can I help you today?

This is the first thing users will see.

*screenshot_here* (Message block added with greeting text)

Step 4: Ask a question and collect input

  1. Add a Question block after the message.
  2. Ask something simple, like:

What is your name?

  1. Save the answer as a variable, for example: name

This allows you to reuse the answer later.

*screenshot_here* (Question block with “Save to variable: name”)

Step 5: Use the variable in a reply

  1. Add another Message block.
  2. Use the variable like this:

Nice to meet you, {{name}}!

Variables make conversations feel personal.

*screenshot_here* (Message block showing {{name}} usage)

Step 6: Add options (optional)

To guide users, you can offer buttons they can click.

  1. Add a Multi-Choice block.
  2. Create options such as:
  • Ask a question
  • Learn about pricing
  • Contact support

Each option can lead to a different path in the flow.

*screenshot_here* (Multi-Choice block with 2–3 button options)

Step 7: Test your bot

  • Use the Preview to test the conversation.
  • Check that messages, questions, and variables work correctly.
  • Adjust the flow until it feels natural.

*screenshot_here* (Preview window showing test conversation)

Step 8: Save and publish

Once you’re happy:

  • Save your bot
  • Install it on your website (or keep testing in preview mode)

You’ve just created your first chatbot 🎉