There are two main ways to build a chatbot: a button-based chatbot and an AI chatbot.

This guide helps you choose the right one so you don’t overcomplicate things during your free trial.

Button-based chatbot

A button-based chatbot guides users using predefined options (buttons).

It works best when:

  • You want full control over answers
  • Your users ask predictable questions
  • You want a very reliable, structured experience

Typical use cases:

  • FAQ bots
  • Pricing and service explanations
  • Contact and support routing

*screenshot_here* (Example of button-based chatbot)

AI chatbot

An AI chatbot answers questions dynamically using context instead of buttons.

It works best when:

  • Users ask many different questions
  • You want natural conversations
  • You don’t want to build long flows manually

Typical use cases:

  • Product or service explanations
  • Pre-sales questions
  • General support and guidance

*screenshot_here* (AI chatbot conversation example)

Which one should you start with?

If you are new to chatbots, we recommend:

  • Button-based chatbot if you want something simple and safe
  • AI chatbot if you already have clear business information prepared

Both options work well. The most important thing is to start simple.

Hybrid chatbot (best of both)

You don’t have to choose only one.

A hybrid chatbot combines:

  • Buttons for structure
  • AI for open-ended questions

This approach is very popular and works especially well for websites.

*screenshot_here* (Hybrid chatbot example)

Common beginner mistakes

  • Starting with AI without providing enough information
  • Trying to build everything at once
  • Overthinking the first chatbot

Your first chatbot is a starting point, not the final version.

Simple recommendation

  • Start small
  • Test with real users
  • Improve step by step

You can always change your approach later.